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Privacy Policy

Effective Date: April 15, 2025

1. Introduction

This Privacy Policy explains how DailySeva ("the App"), a product of Cloudifyapps, owned and operated by Cloudifyapps Private Limited (also operating as Cloudifyapps OPC Private Limited), collectively referred to as "Company", "we", "us", or "our", collects, uses, stores, and protects your information when you use our mobile application and related services.

By using DailySeva, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

2. Information We Collect

2.1 Account Information

When you register or sign in using Google or Apple Sign-In, we may collect:

  • Your name
  • Email address
  • Profile picture (if provided by the authentication provider)
  • Unique authentication identifier

2.2 Business Data

As you use the App, you may provide and we may store:

  • Customer names, phone numbers, and addresses
  • Delivery plans and subscription details
  • Add-on/extra item records
  • Payment records and billing information
  • Delivery status and history

2.3 Device Information

We may automatically collect:

  • Device type, model, and operating system version
  • App version
  • Device identifiers
  • Push notification tokens

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the App's features and functionality
  • Enable daily delivery management, customer tracking, and billing features
  • Send push notifications related to your deliveries and business activities
  • Authenticate your identity and secure your account
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns to improve the App (in aggregate, anonymized form)

4. Data Storage & Security

Your data is stored using Google Firebase and Google Cloud Platform (GCP) infrastructure. We implement industry-standard security measures including Firebase Security Rules, encrypted data transmission, and secure authentication protocols.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You acknowledge and accept that you provide your data at your own risk.

5. Third-Party Services

We use the following third-party services that may have access to your data:

  • Firebase Authentication — for user sign-in and identity management
  • Cloud Firestore — for data storage
  • Firebase Cloud Messaging — for push notifications
  • Google Analytics for Firebase — for anonymized usage analytics

These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

6. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share data only:

  • With third-party service providers as described above, solely to operate the App
  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of our users

7. Data Retention & Deletion

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@dailyseva.app. We will process deletion requests within a reasonable timeframe, subject to legal and operational requirements.

Please note that some data may be retained in backup systems for a limited period even after deletion.

8. Children's Privacy

DailySeva is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data

To exercise any of these rights, please contact us at the email addresses provided below.

10. Disclaimer

THE APPLICATION AND ALL RELATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

The Company shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the App, including but not limited to data loss, data breaches, service interruptions, unauthorized access to your data, or any other damages arising from the use or inability to use the App.

You use the App and provide your data entirely at your own risk. The Company makes no guarantees regarding the security, reliability, or availability of the App or its data storage systems.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting. We may notify you of significant changes through the App or via email. Your continued use of the App after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: support@dailyseva.app
  • Email: hello@cloudifyapps.com
  • Company: Cloudifyapps Private Limited / Cloudifyapps OPC Private Limited
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